Privacy Policy


TheatreDigsbooker understands your privacy is important and that you care about the security of your data and how it is being used. We believe that you should know of the information we store about you and how we are handling it. We respect and value the privacy of everyone who visits our Website and will only collect and use personal data as outlined in this policy and in a way that is consistent with our obligations and your rights under the law.

If you have any queries regarding your personal data, please do not hesitate to contact us. If any of the information we hold about you is incorrect or out-of-date, please let us know and we will happily update or delete your information. A lot of your personal information can be updated by signing in to your Host or Guest account.

Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when signing up for a Host or Guest Account. If you do not accept and agree with this Privacy Policy, you must stop using immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account" means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any Communications System on the Website;

"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

"Cookie" means a small text file placed on your computer by when you visit certain parts of this Website. This allows us to identify recurring visitors and to analyse their browsing habits within the Website. Where e-commerce facilities are provided, Cookies may be used to store your details. Further details are contained in Clause 10 of this Policy;

"Data" means collectively all information that you submit to the Website. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

"" means the Website of Theatre Digs Booker Limited. Registered in England and Wales. No: 7274436. Registered Office: Cromford Mills, Mill Road, Cromford DE4 3RQ;

"Service" means collectively any online facilities, tools, services or information that makes available through the Website either now or in the future;

"System" means any online communications infrastructure that makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, booking facility, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Website and is not employed by and acting in the course of their employment;

"Site" means the Website that you are currently using ( and any sub-domains of this site (e.g. unless expressly excluded by their own terms and conditions.

2. Information About Us

Our Site is owned and operated by TheatreDigsBooker, a Limited Company registered in
England and Wales under company number 7274436
Registered Office: Cromford Mills, Mill Road, Cromford DE4 3RQ
VAT number: 225908010
Email address: [email protected]
Telephone number: 01335 818025

We are proudly registered with the Information Commissioner’s Office (ICO) as a Data Controller. Registration No: ZA279929

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies):

  • name (required);
  • address (may be required);
  • contact information such as postal and email addresses and telephone numbers (required);
  • date of birth (only if offered);
  • gender (only if offered);
  • job title (only if offered);
  • profession (only if offered);
  • demographic information such as preferences and interests (only if offered);
  • financial information such as credit / debit card numbers (only collected by PayPal secure pages during booking and not
  • stored anywhere by; IP address (automatically collected);
  • web browser type and version (automatically collected);
  • operating system (automatically collected);
  • a list of URLS starting with a referring site, your activity on this Website, and the site you exit to (automatically
  • collected); and
  • Cookie information (see clause 10 below).

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

  • Providing and managing your Account
  • Providing and managing your access to Our Site;
  • Personalising and tailoring your experience on Our Site;
  • Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
  • Communicating with you. This will include responding to emails or calls from you.
  • Supplying you with information by email to complete your account or improve your experience of The Site. Please note that it is a requirement of the site to continue receiving transactional emails regarding your account.

With your explicit permission, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7.1 Third Parties

We use third-party software to develop and maintain TheatreDigsBooker. This includes hosting providers, development tools and data storage facilities.

We strive to choose the best third-party providers and check that their privacy and security policies match our own, and value your data in the same way.

We also use third-party Analytics software to help us track usage of TheatreDigsBooker.

Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

8. How Long Will You Keep My Personal Data?

We will keep your Personal Data for a period of 12 months unless we are required to keep it for longer periods because of law or investigations. For example, your Personal Information could be stored by TheatreDigsBooker for eight years after you close your account due to Inland Revenue requirements. When your Personal Data is no longer necessary for our business needs, we will take reasonable steps to securely destroy such information or permanently de-identify it.

9. How and Where Do You Store or Transfer My Personal Data?

We will store and transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

Where we transfer your data to third party suppliers based in the US, we will ensure that they are part of the EU-US Privacy Shield Framework. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • We will keep your personal data confidential and limit access to your personal data to those who specifically need it to conduct their business activities, except as otherwise permitted by applicable law.
  • We use reasonable administrative and technical security measures to protect your personal data from unauthorised access, destruction, use, modification or disclosure.

10. Do You Share My Personal Data?

There are times when we need to share your data with third-parties in order to perform our services. We use a range of third-party service providers including database service providers, backup and disaster recovery service providers, email service providers and others.

If any of your personal data is required by a third party, as described above, or is transferred outside of the EU, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving marketing emails from us which you may do by unsubscribing using the links provided in our marketing emails or at the point of providing your details).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site, you will be required to create an account and allow for the collection of certain data.

You may restrict our use of Cookies. For more information, please see Part 14.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “Subject Access Request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 30 days.

14. Data Erasure

Under the GDPR law, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend a Theatre Digs Booker Account for fraud or safety reasons, we may retain information from that Account to prevent that User from opening a new Theatre Digs Booker Account in the future.
  • To comply with our legal obligations, we may retain and use your personal information to the extent necessary. For example, Theatre Digs Booker may keep information for tax, legal reporting and auditing obligations.
  • Information you have shared with others (e.g. reviews, private messages) will continue to be visible on Theatre Digs Booker, even after your Account is closed. However, attribution of such information to you will be removed. Some copies of your information (e.g. log records) will remain in our database, but are disassociated from personal identifiers.
  • We take measures to protect data from accidental or malicious loss and destruction. For that reason, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

15. How Do You Use Cookies

Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services.

By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for security (prevention of attacks) and to enable the use of our online chat facility. We use Google ReCaptcha on Our Site which stores a cookie to help detect whether the user is a robot or not.

We also use “Conversion Tracking Pixels” provided by Facebook Inc on our website to track users behaviour when they have been directed to our site from a Facebook ad. This allows us to measure the effectiveness of our Facebook ads for marketing research purposes.

Data collected in this manner remains anonymous to TheatreDigsBooker and is only known and processed by Facebook. In accordance with Facebook's own Data Usage Policy (Facebook | Privacy), Facebook may link the information processed to your Facebook account and may use it for their own promotional material.

Users can give Facebook and its partners permission to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes and adheres to GDPR legal obligations ((Article 6, Paragraph 1, Sentence 1, F) GDPR). Users can object to the Facebook pixel collecting their data, or for data being used for the purpose of displaying Facebook ads by contacting the following address: (Facebook | Ad Preferences).

Please note, Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation ( | Facebook Inc)

In addition, Our Site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on our Website.

16. Changes of Business Ownership and Control may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

17. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: [email protected]

Telephone number: 01335 818025

Postal Address: Cromford Mills, Mill Road, Cromford DE4 3RQ;

18. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Proudly working with these wonderful organisations.
Musician's Union
UK Theatre
The Actor's Guild
Just a few of the great places where we've been featured.
The Telegraph
The Sunday Times
The Stage
Channel 5
Money Saving Expert
Choice Magazine