Guests FAQ
Who are we?
Theatre Digs Booker consists of a small but highly motivated and friendly company led by Phil Barley. Phil is both an actor and a singer, who has toured, on and off, for over eight years. His tours have taken him across the UK, Europe and the USA, experiencing the best and worst of what it is to be a touring company member, along with regular reminders of how important the living situation can be.
Why has Theatre Digs Booker been formed?
The aim is simple. To become the best online accommodation resource for touring theatre companies and individuals alike.
Our team of web designers, web developers and customer service experts have quickly made theatredigsbooker.com the No.1 online accommodation resource for the UK's theatre industry. We intend to stay at the top and grow until every theatre professional can find all their touring accommodation here. We think it's a worthy goal.
How does it work?
Digs providers, or 'Hosts' as we like to call them, are invited to list their digs on the site for free!
Touring companies and individuals, or 'Guests', are able to search these digs and book online by paying a 10% deposit through PayPal.
The Host then has 24 hours to accept or decline the booking. If they accept then we process the deposit and retain it as a booking commission. The Guest then arranges with the Host how they would like to pay the balance. By default the Guest would pay the balance of the fee on arrival direct to the Host.
If the Host declines or doesn't respond within 24 hours we let the Guest know by email and invite them to search again.
How do I register?
Just fill in your details at the Guest Registration page.
If you have a tour code, please enter it in the box provided. This will eventually link into tailored features for your tour or group. If not, don't worry, just complete the remainder of the form.
If you are a member of any of the affiliates mentioned, please pick one from the list and include your membership number. Then click 'Create Account'. For security purposes we send you an email to confirm your email address. Just click on the link in the email and you will be able to login at any time and view all the contact details for any digs you search for as well as view your past, present and future bookings.
If you are not a theatre professional, you can have an account and you will be able to search for and contact those digs that the 'Hosts' have chosen to be available to 'Anyone', and not 'Theatre Professionals Only'.
If you are a theatre professional, you have access to all the details of all the digs on the site (and there are hundreds).
We just ask for your email and some proof of your link to the theatre industry by way of a tour code and/or your membership details of one of industry's unions or groups eg. Equity or Spotlight etc.
Once registered, you can login at any time to search for and view digs online - it's faster, easier and smarter!
If you are not a theatre professional, you can have an account and you will be able to search for and contact those digs that the 'Hosts' have chosen to be available to 'Anyone', and not 'Theatre Professionals Only'.
I am already registered. Why can't I book?
Some Hosts only accept bookings from Theatre Professionals. If you have registered as a non-theatre pro, you can still view digs that Hosts have made publicly available but 'Private' digs will not allow you to book online.
If you are unsure how to qualify to see all digs on the site please email us.
How can I leave a review?
If you have stayed somewhere and can tell us and other Guests what it is like, that's great! Just visit the digs listing page and click the 'Review' tab. As long as you are logged in it should say 'I've stayed here. I'll write a review.' Just click that link and you can not only write about your experience but also rate the digs out of 5 stars on Cleanliness, Friendliness, Accuracy, Location, Value and Communication. The Host will see the review and remember, in most cases, you will be staying in a private home and not a hotel so if there are some negatives, please be as constructive as possible.
Do I need a PayPal account?
No. You can pay your deposit with a credit or debit card without registering with PayPal (although registering could prove easier in the long run). Just click "Don't have a PayPal account?" and enter your credit card details.
This code is given to your union or company/tour manager manager or anyone in charge of your tour and is unique to your production. Contact them for the code and if they haven't got one, please ask them to contact us. We're trying to get all current tours on the site but some can slip through the net so your help is greatly appreciated.
Why do I need a 'Tour Code' or 'Theatre Pro' status?
Many theatre digs providers are private individuals who offer rooms in their private homes. These rooms are not available to the public but are instead only offered to the touring theatre community. By being exclusive, theatre digs are often much cheaper than the equivalent guest rooms in the area. By ensuring that only theatre professionals can view their profiles, more private digs providers use this site and as a result Theatre Digs Booker is able to offer you more choice.
What if I don't use the 'Tour Code'?
No problem! You can still search the publicly viewable accommodation
How do I get a 'Tour Code'?
We have allocated unique tour codes to the following companies/unions:
The codes appear in the members-only area of each site. You'll need to be logged in to your respective site then click on the link below or copy and paste the address into your browser address bar
- Spotlight - http://www.spotlight.com/offers/ShopsandServices/Theatredigsbookercom.html
- Casting Call Pro - http://www.uk.castingcallpro.com/discounts.php?uid=3512
- Stage Jobs Pro - http://www.uk.stagejobspro.com/discounts.php?uid=3509
- Singers Pro - http://www.uk.singerspro.com/discounts.php?uid=3524
- Dancers Pro - http://www.uk.dancerspro.com/discounts.php?uid=3523
- Stage Management Association - http://www.stagemanagementassociation.co.uk/index.php?menu=297&carry=:6&
Theatre companies and tours can also have their own tour codes. Just email us.
